The Competition Committee is investigating cases of compensation payments to passengers when flights are delayed
Consumer complaints regarding air transport services increased by 4.1 times in the first half of 2026 compared to the corresponding period of last year, exceeding 300.
The Competition Committee is studying cases of compensation payments to passengers when flights are delayed
The appeals note cases such as flights being delayed for several hours, passengers not being provided with accurate information in a timely manner, poor quality of service, and charges being levied for services not rendered. In some cases, passengers were not offered compensation or alternative solutions for flights delayed due to the carrier's fault. This is seriously affecting citizens' time, funds, and plans.
The Committee is studying the cases of compensation payments to passengers when domestic flights are delayed due to the carrier's fault, as well as compliance with consumer rights, based on open sources.
The Competition Committee is requesting airlines to fully provide information on their digital platforms and bring it into compliance with the legislation, and is asking citizens to submit their proposals and objections regarding this sector.