The Competition Committee has announced the companies receiving the most complaints regarding online trade

The Competition Committee has announced the companies receiving the most complaints regarding online sales

During the elapsed period of 2026, 19.2 percent or 1,230 of the appeals received regarding the protection of consumer rights fell under the electronic commerce sector, reports the Committee for Competition Promotion and Consumer Protection.

The total number of appeals in the sector (including retail trade and public catering) amounted to 6,414. A large portion of the appeals was attributed to major marketplaces and installment payment (nasiya) services.

The Committee's analysis showed that there are a number of systemic problems in the sector. In particular, the need to identify e-commerce participants and ensure transparency, as well as to improve electronic contracts and installment payment systems, was noted.

At the same time, shortcomings in product delivery and refund mechanisms, the responsibility of online platforms, and the insufficiency of digital systems for pre-trial dispute resolution were identified.

57.2 percent (704) of the applications were resolved in favor of consumers, and their rights were restored. Legal clarifications were provided for 36.8 percent (453), while 2.7 percent (33) were forwarded to other competent authorities.

According to the agency's information, relevant proposals are being developed to eliminate systemic problems arising on the basis of citizens' appeals.