Who is responsible for poor quality goods in e-commerce has been determined
In Uzbekistan, legislation on e-commerce has been improved, and the concept of cross-border electronic trade has been established. Additionally, the liability of the seller and the e-commerce operator in disputes related to low-quality goods or services has been clarified.
It has been determined who is responsible for poor-quality goods in electronic commerce
With the Law No. LRU-1173 adopted on September 10, amendments and additions related to the field of electronic commerce were introduced to certain legislative acts.
According to the Law, electronic commerce carried out when the participants and operators of electronic commerce are located in the territories of different states, and one of them operates in the territory of Uzbekistan, is considered cross-border electronic commerce.
Also, a special procedure has been established for sending documents to foreign legal entities that provide electronic services or sell goods through electronic trading platforms, where the place of realization is recognized as Uzbekistan.
Documents sent to such legal entities in paper form or in electronic form via telecommunication channels are considered received 30 days after they are sent.
The Law also clearly defines the seller's liability in electronic commerce. In particular, under a contract concluded through the information system of an electronic commerce operator, the seller is primarily responsible for fulfilling obligations related to their activities.
In addition, the seller bears primary responsibility for disputes related to the delivery of poor-quality goods, works, or services to the buyer, as well as the replacement of non-food goods of inappropriate quality.
If the seller cannot satisfy the buyer's legal demands, the electronic commerce operator shall be subsidiarily liable to the buyer, unless otherwise specified by contract or legislation.
Law No. LRU-1173 enters into force three months after the date of its official publication.