Winter is approaching: How Tashkent is preparing for the cold and why houses should be warmer?

Winter is approaching: How Tashkent is preparing for the cold and why houses should be warmer

Every year, with the onset of cold weather, a logical question arises before city residents: "Will the networks withstand? Will there be enough heat?". Behind every heating season lies the immense work carried out by Veolia Energy Tashkent throughout the year. The company has been operating since July 2022, so the main change over the past four years is simple: Veolia Energy Tashkent has moved from a "post-accident patching" method to strict prevention and proactive measures.

Key preparation indicators

To ensure the stable operation of the system, large-scale modernization work is being carried out in all directions:

Technologies in heating service

The company has already abandoned operating blindly. Today, the heat supply management system in Tashkent city is represented by the following figures:

Always in touch: Digitalizing the Call Center

The company has modernized and digitalized the work of its support service so that every request is processed faster and without losses:

"Why does heat not depend on us alone?"

Often, a situation occurs where the boiler house operates excellently, yet a specific apartment remains cold. The reason lies in the condition of the in-house networks — basements, elevator units, risers — for which management organizations and the residents themselves are responsible. If the risers in the basement are faulty and heat is lost before reaching the radiator, the warmth in the apartment will not be at the required level. Therefore, working together is crucial: preparing the house for winter (flushing the systems, inspecting the valves) is a shared task of the residents and the management organization.

The company listens to everyone

Veolia Energy Tashkent understands that no system is perfect and local problems may still arise. It is impossible to solve all problems in a single day, but the company is constantly working on their solution.

Thanks to the transition to systematic prevention, the number of emergency incidents on the networks has decreased by 39 percent in recent years, and technical heat losses have been reduced by almost half (from 44.3 percent to 27.7 percent).

The company is open to dialogue: no appeal from residents will go unnoticed.

You can get in touch via the number 1347.