In Uzbekistan, buyers were refunded money and had defective goods replaced following complaints
The Competition Committee helped resolve consumer complaints from six regions of Uzbekistan. Following the agency's intervention, buyers were refunded for tickets and goods, faulty appliances were replaced, and a delayed vehicle was delivered. In Nukus, the monitor of a new car owner's vehicle stopped working shortly after purchase. Contacting LLC "Nukus Avtosavdo" yielded no results. After an inspection, the faulty monitor was replaced with a new one free of charge. A resident [...]
In Uzbekistan, buyers refunded and defective goods replaced following complaints
The Competition Committee helped resolve consumer appeals from six regions of Uzbekistan. Following the agency's intervention, buyers were refunded for tickets and goods, defective appliances were replaced, and a delayed car was delivered.
In Nukus, the monitor of a new car stopped working shortly after purchase. Contacting "Nukus Avtosavdo" LLC yielded no results. After an investigation, the faulty monitor was replaced with a new one free of charge.
A resident of Andijan complained about the non-refund of money for canceled train tickets on the Samarkand — Andijan route. After the agency's intervention, the funds were returned to his bank card.
In the Bukhara region, specialists helped eliminate defects in a Damas car. The buyer had repeatedly contacted "Buxoroavtotexxizmat" LLC, but the issue was resolved only after the intervention of the regional department.
In Jizzakh, a car dealership failed to fulfill its promise to deliver a Chery Tiggo 7 Life within ten days. After the department's intervention, the car was handed over to the buyer.
In the Namangan region, a defective solar panel inverter was replaced. The equipment failed during the warranty period. After clarification of legal requirements, the company AZIZBEK ENERGY provided a new inverter worth 6 million soums.
Another case occurred in the Tashkent region. A buyer purchased a refrigerator at an Idea store, but the seller refused to replace it or refund the money. After an investigation, the contract was terminated, and IDEA CONCEPT GROUP returned 5 million 129 thousand soums to the buyer.
The Competition Committee reported that it continues its work to protect consumer rights in trade, transport, and the services sector.