How to return a product purchased online?
If a product purchased online is defective or does not match the image and description, it is possible to demand the seller to exchange it or refund the money. A non-defective product whose size or color does not fit can be exchanged within 10 days. If a suitable product is not available, the money will be refunded. However, certain goods, such as cosmetics and furniture, cannot be returned or exchanged if they are non-defective.
How to return an item purchased online?
The conditions for returning an item vary depending on the reason for its return. For example, if the received product does not match the description in the advertisement, or if the buyer wants to exchange it even though it is of good quality.
| Reason for returning the item | What can be requested? | Time limit | Under which law? |
|---|---|---|---|
| Does not match the description or sample | Exchange or refund | No specific timeframe in days is defined by law | Law "On Electronic Commerce", Article 26; Law "On Protection of Consumer Rights", Article 28¹ |
| Defective | Exchange, free defect elimination, price reduction, or refund | 7 days for exchange, 20 days if additional inspection is needed, 1 month if the same item is not available | Law "On Protection of Consumer Rights", Articles 13–14; Law "On Electronic Commerce", Article 26 |
| Of good quality, but did not fit | Exchange; refund if the required item is not available | 10 days | Law "On Protection of Consumer Rights", Article 18 |