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Economics

What are your rights if you buy something that breaks?

Martin Lewis explains why you should go back to the item's retailer, not the manufacturer.

Discover your legal entitlements when a purchased item malfunctions. Please be aware that the accompanying video content is currently unavailable for playback. For additional material from Martin, explore BBC Sounds.

consumer rightsrefundsfaulty goodsreturnsproduct defectsguaranteesshopping rightsbroken products

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