Ticketmaster accused of attempting to mislead Oasis fans
Oasis performed at the Dublin stadium on 16 August and 17 August as part of their wider reunion tour.
Ticketmaster has been accused of trying to mislead Oasis fans
More than 900,000 tickets were sold for Oasis’s much-anticipated reunion tour
Ticketmaster has been accused of breaking consumer law in connection with the sale of Oasis tickets for the band’s Dublin concerts.
The Competition and Consumer Protection Commission (CCPC) said Ticketmaster gave ticket prices in a way that was unclear and sold platinum tickets in a manner likely to mislead customers.
Oasis played at Croke Park on 16 August and 17 August as part of their wider reunion tour.
More than 900,000 tickets were sold for Oasis’s long-awaited reunion tour when they went on sale on 31 August 2024, but many fans complained about what they called unclear pricing.
Hundreds of thousands of fans joined online queues in the hope of securing a ticket for the tour, which came 15 years after the band split up.
“Dynamic pricing” on Ticketmaster, where prices increase with demand, pushed some remaining tickets to more than £350, up from £135 when sales opened.
At the time, Ticketmaster said it did not set ticket prices, with its website stating: “Promoters and artists set ticket prices. Prices can be either fixed or market-based. Market-based tickets are labelled as ‘Platinum’ or ‘In Demand’.”
Ticketmaster confirmed that fans received nothing extra for the higher price.
The price of some standing tickets at Croke Park in Dublin increased from €176 on pre-sale to more than €400.
A CCPC spokesperson said: “The CCPC investigation into Ticketmaster handling of the sale of Oasis tickets in 2024 is finished and a prosecution relating to two alleged offences under the Consumer Protection Act 2007 has commenced.”
The CCPC accused Ticketmaster of presenting ticket prices in a way that was unclear and likely to cause the average consumer to make a decision they would not otherwise have made.
It also accused Ticketmaster of offering platinum tickets in a way likely to mislead the average consumer about what the product was, and to cause them to make a decision they would not otherwise have made.
In a statement, a Ticketmaster spokesperson said: “As this matter is now before the courts, Ticketmaster cannot comment further at this time.”
The cost of some standing tickets at Croke Park in Dublin rose from €176 (£148) on pre-sale to more than €400 (£337).
The sold-out Dublin shows were Oasis’s first gigs in Ireland since 2008.
In 2025, the Competition and Markets Authority (CMA) said Ticketmaster had agreed to tell fans 24 hours in advance if a tiered pricing system was being used, as it was for Oasis tickets, and to provide more information about ticket prices during online queues.
As a result, Ticketmaster will have to give more information about prices during online queues, helping fans judge how much they may need to pay.
At the time, a Ticketmaster spokesperson said in a statement: “We welcome the CMA's confirmation there was no dynamic pricing, no unfair practices and that we did not breach consumer law.”