The 10 banks with the most negative indicators in terms of applications have been announced

The Central Bank has published a list of the 10 banks with the worst performance in terms of the number of complaints about the activities of banks as of the second quarter of 2026.

During the second quarter of 2026, the Central Bank received a total of 11,331 complaints about the activities of banks, either directly or through other government agencies. The largest share of these complaints fell on Avo Bank (index 4.42). The next places were occupied by the Business Development Bank, Microcredit Bank and TBC Bank.

(Photo: Central Bank)

It is worth noting that in the ranking of the 10 banks with the most negative performance in terms of complaints in the first quarter of 2026, the Business Development Bank was in first place with an index of 3.34.

The complaints index is determined by dividing the bank's market share by the number of complaints by the market share by the number of customers. This indicator shows how high the share of appeals is in relation to the bank's customer base and allows comparing banks of different sizes.

This index does not assess the financial stability or reliability of the bank, but only reflects the share of appeals received in relation to the number of customers. The index is not calculated for banks that received fewer than 100 appeals during the quarter.

Banks were recommended to conduct a thorough analysis of the reasons for the appeals received, improve their review processes, and strengthen measures aimed at protecting the interests of customers.

Earlier, it was reported that in the first half of 2026, the net profit of commercial banks in Uzbekistan increased by almost 4.5 trillion soums.