iSON Xperiences Plans to Open BPO Centre in Uzbekistan

iSON Xperiences Eyes Uzbekistan for New BPO Center

Tashkent, Uzbekistan (UzDaily.uz) – iSON Xperiences, an international firm, is exploring the possibility of establishing an offshore customer service center in Uzbekistan. The initial phase of this project aims to generate 100 employment opportunities for Russian-speaking professionals.

The company's intentions were a topic of discussion between Sherzod Shermatov, Uzbekistan's Minister of Digital Technologies, and Rami Sweis, Chief Operating Officer of iSON Xperiences, at the Global Business Services Forum 2026. Discussions also encompassed potential long-term collaborations in the realms of outsourcing and global business services.

Established in 2011, iSON Xperiences specializes in customer experience (CX) and business process outsourcing (BPO) solutions. The company boasts a workforce exceeding 18,000 across 19 nations, operates over 40 delivery centers, and manages more than 50 million customer interactions monthly for global brands.

In Uzbekistan, the company intends to initiate its inaugural project, which will focus on catering to international clientele. Initially, the support center will staff 100 Russian-speaking specialists.

iSON Xperiences plans to progressively enlarge its teams to serve customers in English, German, Turkish, and other languages. The company also aims for a gradual expansion of its footprint within Uzbekistan.

Representatives from IT Park Uzbekistan outlined the support mechanisms available to international BPO companies for iSON Xperiences. These include tax incentives, assistance with recruitment and training of personnel, and comprehensive project support throughout all implementation phases.

Further steps for launching the project and fostering long-term cooperation were also deliberated. The ministry indicated that this initiative has the potential to draw investment, create skilled employment, and enhance Uzbekistan's export capabilities within the BPO sector.